Boutique Automotive Consulting
Automotive Fixed Operations | Business Transformation | Sales & Leadership Development
Helping dealerships and automotive businesses identify performance gaps, unlock revenue opportunities and build sustainable growth.
Why It Matters
Every dealership has hidden opportunities — lost revenue, unused capacity, process friction, inconsistent customer retention and performance gaps.
Torque Point Consulting combines real-world automotive leadership experience, operational analysis and practical implementation to turn those opportunities into measurable results.
Find the performance and revenue leaks.
Build the strategy, processes and accountability required for improvement.
Create sustainable revenue, profitability and customer retention.
Mustafa Farag
The Founder
Mustafa Farag is the Founder of Torque Point Consulting and an automotive business consultant, business & sales coach, trainer and Fixed Operations expert.
His career spans more than 22 years across Canada and the Middle East working within automotive retail, aftersales, service operations, leadership and business development.
Services
Five practice areas, delivered individually or as one connected performance program.
360° Fixed Operations assessment across labour, parts, capacity and retention.
Operational clarity, KPI discipline and accountability that holds after the project ends.
Convert more of the demand you already have and grow the demand you don't.
Develop managers who can lead people, numbers and change at the same time.
Practical, floor-ready training for advisors, sales teams and leaders.
Our Approach
360° Fixed Operations Health Check
Analyze KPIs, processes, people, capacity and revenue opportunities.
Prioritized and practical
Turn findings into a prioritized, practical roadmap with measurable targets.
Execution and follow-through
Implementation support, leadership coaching, KPI monitoring and continuous improvement.
Performance Metrics
A sample of the Fixed Operations KPIs reviewed during a performance discovery. Your baselines and targets are built from your own operating data.
Labour
CP Hours / RO
Profitability
CP Gross / RO
Labour
Effective Labour Rate
Profitability
Labour Gross Profit %
Parts
Parts Gross Profit %
Capacity
Technician Productivity
Capacity
Technician Efficiency
Retention
Customer Retention
Experience
CSI / NPS
Quality
Comeback / F1 Rate
Capacity
Bay Utilization
Profitability
Tire & Alignment Penetration %
Metric definitions shown for reference only — no client performance data is displayed.
Training & Speaking
Performance transformation isn't only about processes and numbers. Sustainable improvement happens when people understand the strategy, believe in it and execute it consistently.
Why Torque Point
Real automotive retail and leadership experience.
Understanding of different automotive markets and operating environments.
Combining KPI analysis with leadership, coaching and execution.
Recommendations designed to work in the real world — not just in presentations.
Let's identify the opportunities hiding inside your operation.